Insurance claims against the City
The City safeguards its assets and liabilities through a combination of self-insurance and conventional insurance (reinsurance with insurance companies) to guard against claims of a major, catastrophic nature.
Submitting your claim
If you wish to submit an insurance claim against the City it must be done within six months of the original date of the incident/occurrence. To submit your claim you will need to download, print and complete an official public liability claim form. For the application form and step-by-step instructions on how to submit your claim, please visit City Connect.
The Insurance Claims Section will acknowledge receipt of your correspondence and request a full report from the department against which you lodge a claim. You will be updated with the progress of your claim as part of the due process of the investigation.
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